Complaint or Suggestion

Thank you very much for choosing Wanzhi Steel, highly appreciate for your trust and support. We will try our best to provide better collaborative experience and looking forward the long-term Win-win cooperation.
If our work is not careful or not in place, causing your problems or inconvenience, welcome criticism and suggestions, you can contact the after-sales department as follows:

1. Please leave messages on this page directly

Official Language: English, Chinese
Extra Acceptable Language: Spanish, Arabic, French, German, Portuguese, Russian, Japanese, Korean, Hindi
Working Time: 9:00am to 23:00pm (Chinese local time)
Working Date: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday (Chinese local date)

2. Please send message via email: aftersales@wanzhisteel.com.

Official Language: English, Chinese
Extra Acceptable Language: Spanish, Arabic, French, German, Portuguese, Russian, Japanese, Korean, Hindi
Working Time: 9:00am to 23:00pm (Chinese local time)
Working Date: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday (Chinese local date)

3. Please dial aftersales department tel: +086-0371-55376662

Official Language: English
Extra Acceptable Language: Chinese
Working Time: 9:00am to 11:30am, 14:00pm to 18:00pm (Chinese local time)
Working Date: Monday, Tuesday, Wednesday, Thursday, Friday (Chinese local date)
Wanzhi Steel encourages all our clients to provide Feedback and  Suggestion. Making a complaint, giving a compliment or offering a suggestion can help Wanzhi improve our service system.
After-sales Department will transfer the issue to the relevant responsible person within 1 working hour once we receive your criticism or suggestion, and update the progress within 2 working hours.